At Stromberg, we aim to make all our dealings with the customer (you) straightforward and honest. We hope that the Terms & Conditions (The Conditions) below are clear, fair and easy to understand. If you have any queries, please contact Stromberg before placing an order.
Your use of our website, and placing an order with Stromberg, constitutes your agreement to follow and be bound by these Conditions. Stromberg Speed Parts is a trading name of Phobix Ltd, registered in England and Wales, company registration number 6485897, registered address: 18 Bradley Croft, Balsall Common, Coventry CV7 7PZ England. Your existing statutory rights are not affected by these Conditions.
Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website.
You can contact us at:
Stromberg Speed Parts
Unit 6, Seven Acres
Suffolk IP12 4PS
Tel: (+44) (0)1473 811700
These Conditions will apply between you and Stromberg, when you buy an item at stromberg-store.com. The Conditions do not affect the rights you may have under any relevant statutory law.
Your contract for purchases made through stromberg-store.com is with Phobix Ltd, dba Stromberg Speed Parts.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
You warrant that all details you provide to stromberg-store.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact us immediately.
To use the Stromberg Dealer Center, you must choose a password. You are responsible for all actions taken under your username and password and must only purchase from Stromberg-store.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your responsibility to inform Stromberg as soon as possible.
You warrant that you will not use a false name or a known invalid credit card to pay for Stromberg orders. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. Stromberg tracks the electronic ‘fingerprints’ of every order placed on stromberg-store.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.
Stromberg reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
All the items we sell are new. Every care has been taken to describe and portray items accurately using current technology, but slight variations (eg, in colour shades) in actual goods may occur. Please be aware that colour variations may also occur due to the differences in representation on computer screens. All carburetors, distributors and associated mechanical products are covered by a 12-month guarantee subject to these Conditions and our Limited Warranty, also detailed on this website.
Every order will be confirmed before picking and dispatch. Once ready to ship, we will email you detailing the order, prices and shipping costs.
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance by us and product availability. Wherever possible, we will attempt to combine multiple orders in one shipment.
We reserve the right to make changes in our merchandise without notice. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If we do not have stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.
We take great care to ensure that all information about our products, including prices, set forth on stromberg-97.com and stromberg-store.com are up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.
Prices shown on this website may appear in different currencies depending on your location and will reflect the level of discount agreed with you. U.S. dollar ($) prices are valid only in North America unless previously agreed with us. Pound sterling (£) prices are valid elsewhere in the world. Prices are subject to change at any time.
No local Sales Tax is payable on orders shipped by Stromberg within North America. Our EU (European Union) VAT number is GB930 9394 09. UK and EU customers will be charged Value Added Tax (VAT) at the prevailing UK rate (currently 20%) on qualifying purchases. If you reside within the EU but not in the UK, and are a bona fide business who can supply a genuine EU VAT (IVA or equivalent) number, you will not be charged VAT on your shipment provided it leaves the UK direct from us. No VAT is charged to customers from outside the EU, provided the order leaves the UK direct to you overseas. This includes products shipped from our US warehouse to customers in North America.
No contract for the sale of any product will exist between you and Stromberg until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will confirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.
This confirmation email will be sent to the email address given on your order form and will detail products ordered, payment method, cost (including sales tax and Shipping & Handling) and usual delivery times.
You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us detailing the reasons why.
We try to avoid back-orders, but occasionally this is unavoidable. If an item will be restocked at the warehouse within a reasonable time (two to three days), we may delay your shipment so we can fulfil it in full. If, for any reason, there is a delay in fulfilling part of your order, back-ordered items will be noted on the invoice and delivery note. We will not send substitutes.
Back-ordered items will not be billed until such time as they become available, and shipped as soon as possible. You will not be charged shipping for back-ordered items shipped alone. However, Stromberg may elect to include back-ordered items with future new order shipments if timing coincides.
If an item is no longer available, we will remove it from the website as soon as possible. In the unlikely event that you have already ordered it, we will let you know.
Stromberg only accepts debit and credit cards issued by Mastercard and Visa, and payment by PayPal to firstname.lastname@example.org. Payment is also accepted by international bank (wire) transfer and international online payments. Checks and money orders drawn on US. banks cannot be negotiated by UK banks. Dealers should contact us to agree payment method before shipment. Bank details for International bank payments are available on request.
All credit and debit card transactions are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. If you pay by PayPal or with a card payment, you will receive confirmation of your payment via email from PayPal (as our card merchant provider). Receipt of other payments will be confirmed by email or simply by dispatch of the goods. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Unless otherwise agreed, the full balance due is payable by an agreed method for all products ordered prior to shipment. Customers in North America should pay for their goods in US dollars. Customers from the UK, EU and other countries should pay in UK pounds sterling (£).
We aim for next day turnaround. However, in most cases, your order will be processed and despatched within two (2) working days. Orders will usually be confirmed to you as shipped.
The quoted delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
You are responsible for all shipping charges unless specifically excluded as set forth below. For all international shipments except North America, all products shall be F.O.B. England, subject to the carrier’s minimum insurance levels. If you require additional insurance, please let us know with your order. You are also responsible for duty and customs clearance charges at the receiving port of entry.
Unless shipped direct (in which case the above terms apply), deliveries to customers in North America are shipped from our warehouse in Kentucky (c/o Prime Logistics, 7500 Empire Drive, Florence, KY 42012, USA). In this case, responsibility passes to Stromberg dealers only once the package leaves Prime Logistics.
We reserve the right to refuse to ship products when we believe the address quoted does not guarantee that products will arrive safely.
Shipping and handling charges will depend on the size and weight of the order and the location and will be advised on your invoice before shipment. We ship by the most cost-effective method. In North America, we ship either by USPS, UPS or Fedex ground. To other regions, small packages go by Royal Mail First Class recorded ‘signed for’ or Airmail Small Packet service, while higher value orders go by tracked courier. For international shipments from the UK, we use Fedex International Priority overnight or 2-day. If you prefer to make your own arrangements, please let us know.
International shipments may be subject to cross-border inspections by customs authorities.
Please note that occasional orders are shipped from the UK direct to North American addresses if US stocks are temporarily low. In this situation, our systems are designed to settle any import or customs duty or tax on your behalf. In the rare event that you are charged US import duties or fees for US customs clearance, simply email us proof of payment (and the customs paperwork showing that the charges relate to a Stromberg parcel) and we will reimburse you. For shipments to other countries, local import duties and taxes will be the responsibility of the buyer.
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase.
Warranty returns must be processed according to our published warranty procedure with an accompanying RGA number. Please see our Limited Warranty for details. We cannot accept liability with regard to any claim you make where you have not complied with the claims procedures in these conditions
Please inspect orders immediately upon arrival to ensure that you have received the parts ordered and that they are free from shipping damage. If damaged, keep all merchandise and damaged packaging as evidence and file a claim with the carrier. Do not send freight-damaged merchandise back to Stromberg or our warehouse.
If you believe a product is ordered in error, or mis-shipped, you must contact us immediately and we will advise on how to proceed with the return. We will typically issue an RGA number and an address (UK or USA) for merchandise return. RGA numbers issued to Genuine Stromberg dealers are only valid for thirty (30) days after issue. Unless agreed by Stromberg, no returns for items ordered in error will be accepted after thirty (30) days of receipt.
All returns must display the valid RGA number on the outside of the package, be returned within thirty (30) days after issue of the RGA number, and freight must be pre-paid. Stromberg does not accept CODs.
If the return is due to our error, we will credit the return shipping costs to your account.
When goods are returned we will exchange, credit, or refund the original invoice amount of the merchandise.
We ask you to take reasonable care of the goods you purchased while they are in your possession. Items should be returned in their original packaging. Returned goods must not be used, disfigured, or modified in any way. This means that you may inspect the goods, but tags should not be removed from any item and the original packaging should be retained.
The item is your responsibility until it reaches us so, for your own protection, we recommend that you send it certified mail with insurance for the full value of the goods. We cannot refund Return and Exchange items lost in the post.
Please allow 10-14 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a confirmation email (sent to the same email address as your order confirmation). After receiving the return confirmation email, please allow 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (eg. the card has expired) we will contact you to discuss alternatives.
Returning goods within North America should be sent to:
Att: Bill Prather
Stromberg Return Goods
Prime Logistics Inc
7500 Empire Drive
Returning goods from any other territory should be sent to:
Stromberg Return Goods
Unit 6, Seven Acres
Suffolk IP12 4PS
Please do NOT ship your return parcel from USA back to the UK. If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you.
We try to respond promptly to email messages from customers and visitors to our site. However, we are under no obligation to respond to such messages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and intellectual or other property rights therein.
You agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for our own marketing and promotional purposes.
You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party’s permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party’s intellectual property rights without that party’s permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive, defamatory or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.
Stromberg reserves the right to make changes in design, materials and specification, or to make product or packaging changes without incurring liability or obligation with respect to similar products previously manufactured.
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on stromberg-97.com or stromberg-store.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 7 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken great care to provide accurate product images for each product for sale on the site.
We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site’s material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.
This website and its material are provided on an “as is” basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site’s material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
This website is expressly owned and operated by Phobix Ltd, dba Stromberg. Unless otherwise noted, the design and content featured on this website, including illustrations, product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by Stromberg. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. Stromberg and 97 are registered trade marks. All rights reserved. You may not reproduce any content for any purpose without the prior written permission of Stromberg. All worldwide rights are reserved.
We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Stromberg products are those stated on the Stromberg material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.
These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Conditions, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.
No waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the Conditions.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or another of these Conditions is held to be inapplicable or unenforceable in certain circumstances.
These Conditions shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.