Terms and Conditions of Use

At Stromberg Carburetor, we aim to make all our dealings with the customer (you) straightforward and honest. We hope that the Terms & Conditions (The Conditions) below are clear, fair and easy to understand. You can also refer to our online shop FAQs for further clarification. If you have any queries relating to the Conditions, please contact Stromberg Carburetor before placing an order., but please do not hesitate to contact us if you have any questions.

Your use of our website, and placing an order with Stromberg Carburetor, constitutes your agreement to follow and be bound by these Conditions. Stromberg Carburetor is a trading name of Phobix Ltd, registered in England and Wales, company registration number 6485897, registered address – 18 Bradley Croft, Balsall Common, Coventry CV7 7PZ England. Your existing statutory rights are not affected by these Conditions.
 
Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website.
 
Our Contact Details
 
You can contact us at:
 
Stromberg Carburetor
Unit 6, Seven Acres
Newbourne Rd
Waldringfield
Suffolk IP12 4PS
England
 
Tel: (+44) (0)1473 811700
 
Fax (working hours): (+44) (0)1473 811700
 
Click here to email Sales at Stromberg-97

General Information
These Conditions will apply between you and Stromberg Carburetor, when you buy an item from stromberg-97.com. The Conditions do not affect the rights you may have under any relevant statutory law.
 
Your contract for purchases made through stromberg-97.com is with Phobix Ltd, dba Stromberg Carburetor.
 
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
 
You warrant that all details you provide to stromberg-97.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
 
You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact us immediately.
 
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from Stromberg-97.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your responsibility to inform Stromberg Carburetor as soon as possible.
 
You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. Stromberg Carburetor tracks the electronic 'fingerprints' of every order placed on stromberg-97.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website.
 
Stromberg Carburetor reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • you fail to make payment to us when due; or
  • you breach any of these Conditions; or
  • when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity; or
  • we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on stromberg-97.com
     

Your responsibilities if you break these Conditions
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
 
Description of our goods
All the items we sell are new. Every care has been taken to describe and portray items accurately using current technology, but slight variations (eg, in colour shades) in actual goods may occur. Please be aware that colour variations may also occur due to the differences in representation on computer screens. All carburetors and associated mechanical products are covered by a 12-month guarantee subject to these Conditions and our Limited Warranty, also detailed on this website. Stromberg Carburetor warrants clothing products to be free of defects in materials and workmanship at the time of purchase as detailed in our Limited Warranty statement.
 
Ordering
Genuine Stromberg products are available from a network of Genuine Stromberg dealers in many countries around the world. To place an order direct with Stromberg Carburetor, dealers should phone, write, fax or email us (sales@stromberg-97.com), stating the following information: 1) your name; 2) your Dealer Code (if applicable); 3) your purchase order (if applicable); (4) the exact part number(s) required; (5) the quantities ordered; and (6) your shipping instructions.
 
Genuine Stromberg dealers can also order online on this website via our dealer shop. Stromberg Clothing & Collectibles products can also be purchased online by the general public direct from this website.
 
Every order will be confirmed before picking and dispatch. Once ready to ship, we will email you detailing the order, prices and shipping costs.
 
When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance by us and product availability. Wherever possible, we will attempt to combine multiple orders in one shipment.
 
We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notify us and we will let you know whether we can find the item for you. If stromberg-97.com does not have stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.
 
We take great care to ensure that all information about our products, including prices, set forth on stromberg-97.com is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.
 
The prices displayed on this website are quoted in different currencies which will display according to the location of your computer access. U.S. dollar prices are valid only in North America. Pound sterling (£) prices are valid elsewhere in the world. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout.
No contract for the sale of any product will exist between you and stromberg-97.com until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will confirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.
 
This confirmation email will be sent to the email address given on your order form and will detail products ordered, payment method, cost (including sales tax and Shipping & Handling) and usual delivery times.
 
You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.
 
Back Orders
We try to avoid back-orders, but occasionally this is unavoidable. If an item will be restocked at the warehouse within a reasonable time (two to three days), we may delay your shipment so we can fulfil it in full. If, for any reason, there is a delay in fulfilling part of your order, back-ordered items will be noted on the invoice and delivery note. We will not send substitutes.
 
Back-ordered items will not be billed until such time as they become available, and shipped as soon as possible. You will not be charged shipping for back-ordered items shipped alone. However, Stromberg Carburetor may elect to include back-ordered items with future new order shipments if timing coincides.
 
If an item is no longer available, we will remove it from the website as soon as possible. In the unlikely event that you have already ordered it, we’ll let you know.
 
Technical Queries
While we aim to provide comprehensive manufacturer support via phone and email, we recommend you first contact your nearest Genuine Stromberg dealer, who can assist with technical queries, recommend and sell you the correct products you need.
 
At Stromberg Carburetor, we are also available to answer telephone queries during our opening hours (9am – 5.30pm Mon-Fri UK time). We can also answer queries by email to tech@stromberg-97.com.
 
Payment
stromberg-97.com only accepts debit and credit cards issued by Mastercard and Visa, and payment by PayPal to sales@stromberg-97.com. Genuine Stromberg dealers may also pay with cheques drawn on UK banks, international bank (wire) transfer and international money order. Checks and money orders drawn on US. banks are discouraged. Dealers should contact us on sales@stromberg-97.com to agree payment method before shipment. Bank details for International bank payments are available on request.
 
All credit and debit card transactions are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud. If you pay by PayPal or with a card payment, you will receive confirmation of your payment via email from PayPal (as our card merchant provider). Receipt of other payments will be confirmed by email or simply by dispatch of the goods. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
 
Unless otherwise agreed, the full balance due is payable by an agreed method for all products ordered prior to shipment. Customers in North America should pay for their goods in US dollars. Customers from the UK, EU and other countries should pay in UK pounds sterling (£).
 
Prices shown on this website are full recommended retail prices for parts bought from our dealer network. Prices may appear in different currencies depending on your location. Genuine Stromberg dealers will charge prices in their own local currencies. If you are a Genuine Stromberg dealer, the prices we charge you will reflect the level of discount agreed with you.
 
Sales Tax and VAT
Prices shown on this website are full recommended retail prices, including local sales taxes. No local Sales Tax is payable on orders shipped by Stromberg Carburetor within North America. Our EU (European Union) VAT number is GB930 9394 09. UK and EU customers will be charged Value Added Tax (VAT) at the prevailing UK rate (currently 17.5% - changing to 20% on Jan 04, 2011) on qualifying purchases. If you reside within the EU  but not in the UK, and are a bona fide business who can supply a genuine EU VAT (IVA or equivalent) number, you will not be charged VAT on your shipment provided it leaves the UK direct from us. No VAT is charged to customers from outside the EU, provided the order leaves the UK direct from us. This includes products shipped from our US warehouse to customers in North America.
 
Shipping
We aim for next day turnaround. However, in most cases, your order will be processed and despatched within two (2) working days. Orders will usually be confirmed to you as shipped.
 
The quoted delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
 
You are responsible for all shipping charges unless specifically excluded as set forth below. For all international shipments except North America, all products shall be F.O.B. England, subject to the carrier’s minimum insurance levels. If you require additional insurance, please let us know with your order. You are also responsible for duty and customs clearance charges at the receiving port of entry.
 
Unless shipped direct (in which case the above terms apply), deliveries to customers in North America are shipped from our warehouse in Kentucky (c/o Prime Logistics, 7500 Empire Drive, Florence, KY 42012, USA). In this case, responsibility passes to Genuine Stromberg dealers only once the package leaves Prime Logistics.

We reserve the right to refuse to ship products when we believe the address quoted does not guarantee that products will arrive safely.
 
Shipping & Handling Charges
Shipping and handling charges will depend on the size and weight of the order and the location and will be advised on your invoice before shipment. We ship by the most cost-effective method. In North America, we ship either by USPS, UPS or Fedex ground. To other regions, small packages go by Royal Mail First Class recorded ‘signed for’ or Airmail Small Packet service, while higher value orders go by tracked courier. For international shipments from the UK, we use Fedex International Priority – overnight or 2-day. If you prefer to make your own arrangements, please let us know.
 
International shipments may be subject to cross-border inspections by customs authorities.
 
Please note that occasional orders are shipped from the UK direct to North American addresses if US stocks are temporarily low. In this situation, our systems are designed to settle any import or customs duty or tax on your behalf. In the rare event that you, rather than us, are charged US import duties or fees for US customs clearance, simply email us proof of payment (and the customs paperwork showing that the charges relate to a Stromberg Carburetor parcel) and we will reimburse you. For shipments to other countries, local import duties and taxes will be the responsibility of the buyer.
 
Your right to cancel
If you haven't submitted an order, you may clear the items in your shopping basket at any time by clicking the 'Remove' button next to the product you do not wish to purchase.
 
Once purchase is confirmed, European Union (EU) residents who bought products direct from stromberg-97.com have the right to cancel the whole order within seven (7) working days of receiving it. Just email us at sales@stromberg-97.com to request cancellation. If you have already received the goods, for a full refund (including original shipping to you) you will need to return the entire order at your own cost. After 7 days only an exchange or credit note will be issued.
 
If you live outside the European Union (eg. the USA) you may still cancel your order and return the goods, but your refund will not include the original shipping costs to you.
 
If you bought your Genuine Stromberg Carburetor product from a third party (eg. a Genuine Stromberg dealer), please contact them for details of their own return policies.
 
We will not accept returns (where the item is not faulty but you wish to cancel your order) if the item is not returned in its original packaging and any additional protective packaging which we have supplied.
 
If you are returning a non-faulty item, we will give you a full refund for the item, however, we will not refund the cost of delivery, and you are responsible for paying any return delivery costs.
 
Warranty Returns
Warranty returns must be processed according to our published warranty procedure with an accompanying Warranty Return Tag and RGA number. Please see the Limited Warranty for details. Genuine Stromberg dealers can also download the document (including the Warranty Return Tag) at our Dealer Center. We cannot accept liability with regard to any claim you make where you have not complied with the claims procedures in these conditions
 
Online purchase Return & Exchange policy
We accept returns and exchanges on all items bought direct from stromberg-97.com. If you want to change your product for a different style, size or colour, or if you are not completely satisfied with your purchase, please email us at sales@stromberg-97.com within 7 days of receipt to request a return. We will email you a Returns Form (by pdf file) with a Return Goods Authorisation (RGA) number which must be quoted on the return parcel to us.
 
We ask you to take reasonable care of the goods you purchased while they are in your possession. This means that you may inspect and try on the goods as you would try them on in a store, but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
 
You can send the item(s) back to us through any postal service of your choice, with the completed Returns Form. Items should, wherever possible, be returned in their original packaging. You should include the Returns Form as it will include the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require. If the new style/size/colour is unavailable, we will email to inform you.
 
The item is your responsibility until it reaches us so, for your own protection, we recommend that you send it certified mail with insurance for the full value of the goods. We cannot refund Return and Exchange items lost in the post.
 
Please allow 10-14 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a confirmation email (sent to the same email address as your order confirmation). After receiving the return confirmation email, please allow 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer.
 
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (eg. the card has expired) we will contact you to discuss alternatives.
 
Returning goods within North America should be sent to:
 
Att: Bill Prather
Stromberg Carburetor – Return Goods
Prime Logistics Inc
7500 Empire Drive
Florence
Kentucky 41042
USA
 
Returning goods from any other territory should be sent to:
 
Stromberg Carburetor – Return Goods
Unit 6, Seven Acres
Newbourne Rd
Waldringfield
Suffolk IP12 4PS
England
 
Please do NOT ship your return parcel from USA back to the UK. If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
 
Mis-shipped Merchandise Returns
Please inspect orders immediately upon arrival to ensure that you have received the parts ordered and that they are free from shipping damage. If damaged, keep all merchandise and damaged packaging as evidence and file a claim with the carrier. Do not send freight-damaged merchandise back to Stromberg Carburetor or our warehouse..
 
If you believe a product is ordered in error, or mis-shipped, you must contact us immediately at sales@stromberg-97.com and we will advise on how to proceed with the return. We will typically issue an RGA number and an address (UK or USA) for merchandise return. RGA numbers issued to Genuine Stromberg dealers are only valid for thirty (30) days after issue. Unless agreed by Stromberg Carburetor, no returns for items ordered in error will be accepted after thirty (30) days of receipt.
 
All returns must display the valid RGA number on the outside of the package, be returned within thirty (30) days after issue of the RGA number, and freight must be pre-paid. Stromberg Carburetor does not accept CODs.
 
If the return is due to our error, we will credit the return shipping costs (not packing) to your account.
 
If we determine the return is valid, we will evaluate the returned merchandise and determine whether to exchange, credit, or refund the original invoice amount of the merchandise. Original shipping charges are not refundable unless covered under the EU Distance Selling regulations. However, the direct (not packing) shipping costs for the return will be credited to your account. Returned goods must not be used, disfigured, or modified in any way.
 
Privacy
We will never ask for personal details via email. If you receive an unsolicited email asking you for your stromberg-97.com log in details, please contact us immediately. Please see our separate Privacy Statement.
 
Submissions
We try to respond promptly to email messages from customers and visitors to our site. However, we are under no obligation to respond to such messages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and intellectual or other property rights therein.
 
You agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for our own marketing and promotional purposes.
 
You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party’s permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party’s intellectual property rights without that party’s permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive, defamatory or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.
 
Rights Reserved
Stromberg Carburetor reserves the right to make changes in design, materials and specification, or to make product or packaging changes without incurring liability or obligation with respect to similar products previously manufactured.
 
Liability
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
 
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on stromberg-97.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
 
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 7 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
 
We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.
 
The Clothing & Collectible products sold on stromberg-97.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from stromberg-97.com
 
We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.
 
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
 
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site’s material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.
 
This website and its material are provided on as “as is” basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties’ rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site’s material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.
 
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Site Contents Ownership
This website is expressly owned and operated by Stromberg Carburetor. Unless otherwise noted, the design and content featured on this website, including illustrations, product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by Stromberg Carburetor. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. Stromberg and 97 are registered trade marks. All rights reserved. You may not reproduce any content for any purpose without the prior written permission of Stromberg Carburetor. All worldwide rights are reserved.
 
Third Party Information
We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Stromberg Carburetor products are those stated on the Stromberg Carburetor material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.
 
Termination
These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Conditions, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.
 
Waiver
No waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the Conditions.
 
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or another of these Conditions is held to be inapplicable or unenforceable in certain circumstances.
 
Law
These Conditions shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.